ph8 Privacy Policy

This Privacy Policy explains how ph8 collects, uses, stores, and protects the personal information of registered members and visitors who access the ph8 platform at ph8.bar. It applies to all users based in the Philippines and governs all personal data processed in connection with your use of our sports betting, live casino, and casino-style entertainment services. By registering an account or continuing to use the ph8 platform, you acknowledge that you have read and understood this policy. This policy should be read alongside the Terms and Conditions and the Responsible Gaming page, both of which form part of your agreement with ph8. We may update this policy from time to time, and the most recent version will always be available on this page. If any material changes are made, we will notify registered members through their registered email address or through a notice on the platform. Continued use of ph8 after an update constitutes your acceptance of the revised policy.

When you register an account with ph8, we collect personal information including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of your government-issued identification document when identity verification is required, which is standard practice for licensed online gaming platforms operating in the Philippines. During your use of the platform, we automatically collect technical data such as your device type, browser version, IP address, and session activity logs — this helps us maintain platform security and improve your experience. When you make deposits or withdrawals, we collect payment-related information including your GCash or Maya account reference details, though we do not store full payment credentials on our servers. We may also collect information you provide when you contact our support team, respond to surveys, or participate in promotions listed on the Promotion page. All data collection is carried out for specific, legitimate purposes and is limited to what is necessary for those purposes. We do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance.

ph8 uses your personal information primarily to operate and manage your account, process deposits and withdrawals in Philippine pesos, and provide access to our sports betting, live casino, and casino sections. We use your contact details to send you important account notifications, security alerts, and platform updates — these communications are necessary for the operation of your account and cannot be opted out of. Where you have given your consent, we may also send you promotional communications about offers available on the Promotion page; you can withdraw this consent at any time through your account settings. We use technical and behavioural data to detect and prevent fraud, money laundering, and other prohibited activities, and to ensure the integrity of the platform for all Filipino players. Your data is also used to comply with our legal and regulatory obligations under Philippine law, including identity verification and transaction reporting requirements. We may use aggregated, anonymised data for internal analytics and platform improvement purposes — this data cannot be used to identify you individually. We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human review.

ph8 does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform, including payment processors such as GCash and Maya, identity verification providers, and cloud infrastructure partners — all of whom are contractually required to handle your data securely and only for the purposes we specify. We may disclose your personal information to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, safety, or property of ph8 or other users. In the event that ph8 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will not share your data with any third party outside of these circumstances without your explicit consent. All third-party service providers we work with are assessed for their data protection practices before engagement. If you have questions about specific data-sharing arrangements, you can find further information on the FAQ page.

ph8 retains your personal information for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations — typically a minimum of five years following account closure for transaction and identity records. Data that is no longer required for any legitimate purpose is securely deleted or anonymised in accordance with our internal data retention schedule. We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction, including encrypted data transmission, access controls, and regular security assessments. While we take all reasonable steps to protect your data, no online platform can guarantee absolute security, and you are also responsible for keeping your account credentials confidential. If you suspect that your account has been compromised, you should contact ph8 support immediately and refer to the guidance on the FAQ page. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities in accordance with applicable law. Your data is stored on servers that meet the security standards required for licensed gaming operations in the Philippines.

As a user of ph8 based in the Philippines, you have rights over your personal data under applicable Philippine data protection law, including the right to access a copy of the information we hold about you, the right to request correction of inaccurate data, and the right to request deletion of data that is no longer necessary for the purposes for which it was collected. You also have the right to object to certain types of processing, to request that we restrict processing of your data in specific circumstances, and to withdraw consent for optional communications such as promotional emails at any time. To exercise any of these rights, you can contact ph8 support using the contact details provided on the FAQ page — we will respond to all valid requests within the timeframe required by law. Please note that some requests may be subject to limitations where retention is required by law or where deletion would conflict with our regulatory obligations. We will always explain clearly if we are unable to fulfil a request and the reason why. Your rights are important to us, and ph8 is committed to handling all data rights requests fairly, transparently, and without undue delay.

ph8 uses cookies and similar technologies to operate the platform effectively, maintain your session when you are logged in, and remember your preferences across visits. Essential cookies are necessary for the platform to function and cannot be disabled — without them, features such as account login and bet placement would not work correctly. We may also use analytics cookies to understand how Filipino players navigate and use the platform, which helps us identify areas for improvement and optimise the mobile experience. We do not use third-party advertising cookies or allow external advertising networks to place tracking technologies on the ph8 platform. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use certain features. By continuing to use ph8 after being informed of our cookie practices, you consent to the use of cookies as described in this section. If you have questions about specific cookies used on the platform, the FAQ page provides additional guidance.